We want every PaddockBull calendar to arrive perfect. If it doesn't, we make it right.
Damaged, defective or wrong item
If your order arrives damaged, defective or not as described, email us at muzafferhsnv@gmail.com within 30 days of delivery with your order number and a photo. We will send a free replacement or issue a full refund to your original payment method — your choice. You do not need to return the damaged item.
Change of mind
You can return an unopened item in its original packaging within 30 days of delivery. Email us first to receive return instructions. Return shipping is paid by the customer unless the item is damaged, defective or wrong. Once we receive and inspect the return, we refund the item price to your original payment method within 5–10 business days.
Opened advent calendars (doors already opened) can only be returned if they are damaged, defective or wrong.
Customers in the EU / EEA and UK — right of withdrawal
If you are a consumer in the EU, EEA or UK, you have the right to withdraw from your purchase within 14 days of receiving the goods without giving any reason. To exercise this right, send us a clear statement (for example by email) before the 14 days expire. We will refund all payments received from you, including the standard delivery cost, no later than 14 days after we receive your withdrawal notice; we may withhold the refund until we have received the goods back or you have supplied proof of having sent them. You bear the direct cost of returning the goods and are only liable for any loss in value resulting from handling beyond what is necessary to establish their nature and functioning.
Add-ons
Shipping Protection covers loss, theft or damage in transit and is refundable until your order ships. Skip the Line (priority processing) is refunded in full if we are unable to prioritize your order.
Cancellations
You can cancel your order free of charge any time before it ships — just email us with your order number.
Refund timing
Approved refunds are issued to the original payment method. Depending on your bank, it can take 5–10 business days for the refund to appear.
Questions? Email muzafferhsnv@gmail.com — we reply within 1–2 business days.